Privacy Policy

Trio Payment Systems (“Triopay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of merchants, business owners, website visitors, and other individuals who interact with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or otherwise engage with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

We may collect the following types of information:

• Business and contact information — such as business name, owner name, email address, phone number, mailing address, and business details provided when you request a statement analysis, complete a form, or apply for merchant services.
• Payment and processing information — such as estimated or actual processing volume, statement details, and transaction history needed to evaluate savings or underwrite a merchant account.
• Website usage information — such as IP address, browser type, device information, pages visited, and interactions with our site, collected through cookies and similar technologies.
• Communications — records of emails, phone calls, and other correspondence with our sales and support teams.

We use the information we collect to:

• Provide, operate, and improve our website and merchant services;
• Evaluate savings estimates and process merchant account applications;
• Communicate with you about products, services, offers, and support;
• Comply with legal obligations, card network rules, and regulatory requirements;
• Detect and prevent fraud, security incidents, and other harmful activity;
• Analyze website usage and improve user experience.

We do not sell your personal information. We may share information with the following categories of recipients:

• Service providers — companies that perform services on our behalf, such as website hosting, email delivery, customer relationship management, and payment processing.
• Payment networks and processors — partners necessary to establish and maintain merchant accounts and process transactions.
• Legal and regulatory entities — when required by law, court order, or government request, or to protect our rights, property, or safety.
• Business transfers — in connection with a merger, acquisition, sale of assets, or other business transaction.

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We may use cookies, web beacons, and similar technologies to collect information about your browsing activity and to improve our website. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

You may update or request deletion of your contact information by reaching out to us using the contact details below. We will respond to reasonable requests in accordance with applicable law. Please note that we may retain certain information as required for legal, regulatory, or business purposes.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

Trio Payment Systems is based in Texas and operates primarily within the United States. Any information you provide is processed in the U.S. and governed by applicable U.S. and Texas laws. If you access our website from outside the United States, you consent to the transfer and processing of your information in the U.S.

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (800) 588-2729
• Address: 500 Chestnut Street, Suite 708, Abilene, TX 79602